We are so committed to helping you get the right gear for your goals that we back all of our products with a 100% satisfaction guarantee. If you aren't completely happy with your purchase, simply return it within 30 days from purchase. (Returns must be in new condition, in the state you received them)
Unfortunately, we cannot accept returns on custom shoe orders.
You can retrieve your free return label here.
- Please allow 5-10 business days after we receive your package to process your refund and credit your account.
- If your return was purchased with an eGift, we will email you a new eGift valued at the refund amount.
- If you are returning an item you received as a gift, the refund will be credited to the original form of payment used for the purchase.
Need help with a return? Call our Customer Care team at (888) 832-7084.
Need help finding a new size, color or product? We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colors may sell out.
- Place a new order online or call (888) 832-7084.
- Then follow our return instructions to send back the original item for a refund.
Need to exchange an item that was given as a gift from www.newbalance.ca? Contact Customer Care at (888) 832-7084.